Index of 8.2 out of 10

In keeping up with my crazy people list, I realize I've been somewhat slacking. To make up for it, today has been the highest concentration of nut jobs I have encountered in a while. Two tales for today.

First, the old lady encounter.
Ring, ring(anonymous number)
"Service, this is Lane"
'I need to make an appointment.Do you know who I am?'
"No, ma'am, I don't. Have you been with us before?"
'I can't be live this! I have been here more times than I can count!'
"Alright, what is your last name so I can find you in our system?"
'My name is XXX! Are you new here?'
"No ma'am, I've actually been working here for about 6 months. OK, I don't have that name in our system, is there any chance the vehicle may be under a different name?"
'This is absolutely absurd! I am in the system! XXX, look it up!'
"I did ma'am, and I assure you that XXX is not in here."
'I demand to speak to someone else! Give me to someone who has worked there longer than you!'
"Gladly."
Click. Transfer. Not my problem anymore.
I found out later she suggested that I find other employment, simply because I had not worked at the dealership long enough.

Second, the pissed off dork.
Ring, ring.
"Service this is Lane."
'Hi Wayne, this is YYY. I need to make an appointment to have my brakes changed and get an inspection sticker. '
"OK, I can set up a time for your brakes, but we don't do state inspections. We don't have the necessary equipment."
'Really? I'm sure I've had one done with you before.'
"No sir, we don't have the necessary equipment."
'OK, well I'll just do that somewhere else. Can you give me the price for the brakes?'
"Yes sir, the cost for the brakes is $530 for the fronts, and $480 for the rears."
'What!? That's over a thousand dollars, just for brakes!'
"Yes sir."
'Alright, fine. When is the first day I can make an appointment?'
"That would be this Friday, the 24th."
'Well, can I bring my car in tonight for Friday?'
"No sir, we don't have the storage space for that. We are extremely pressed for space and don't have room to ho;d your vehicle for three days."
'So you're saying I have to go somewhere else and get three days worth of parking tickets?'
"Sir? I don't think I ever said anything even like that. All I did was tell you I can't store your car for three days."
'That forces me to leave the car on the street downtown and get several days worth of tickets!'
"No sir it doesn't."
'I can't believe this! I'm going to go somewhere else!'
Click.

Today was not the most crazy people I've ever seen at work, but by far the most directed at me. Today gets an 8.2 out of 10 on the crazy people index.

lane